Support

PAYE showing 0 in Wages record
Issue: When entering your staff using Employee Groups, your PAYE is showing as 0. Solution: Go to Settings > Payroll Tables & Optio...
Wed, 10 May, 2017 at 3:31 PM
Some records showing no data after consolidating
Issue: When consolidating forecasts, all records import but only the figures from one base forecast is appearing.           Cause: The main bank ...
Thu, 10 Aug, 2017 at 2:13 PM
License Invalid
Issue: This error message occurs because the license has been entered wrong, you do not have correct permissions or a firewall is blocking the access to...
Wed, 20 Jun, 2018 at 4:10 PM
Activation buttons not showing
Issue: I cannot see the Activate Online Now buttons. Solution: Close Forecast 5. Ensure the screen resolution is set to 1920 x 1080. Re-op...
Thu, 21 Sep, 2017 at 10:05 AM
Additional Years Not Appearing On Reports When Consolidating
Issue: You have created a multi-year consolidation and the additional years are not showing in the forecast or reports.   Solution: Once you have cr...
Mon, 12 Feb, 2018 at 10:26 AM
GST Cash Payments Opening Balance
Issue: When using the GST Scheme of Cash Payments, there is no way to accomodate for opening entry.   Solution: Set to Manually Entered to enter the ope...
Mon, 12 Feb, 2018 at 10:31 AM
Hot Link - NullReferenceException in View.HotLinkDetailsExcelView.ComboBox_SelectionChanged
Issue: Receive this error when clicking the Hotlink Button: NullReferenceException in View.HotLinkDetailsExcelView.ComboBox_SelectionChanged Cause:  - ...
Mon, 12 Feb, 2018 at 10:33 AM
Exporting Slowness
If you are finding the exporting of forecasts or copy forecasts rather slow, we suggest upgrading your SQL Server from the standard LocalDB to SQL Express. ...
Fri, 16 Mar, 2018 at 9:36 AM
Reports Screen Appearing Blank
Issue: When running the reports, the screen appears blank:     Solution: This is resolved by setting the Negative Number Format to -1.1. You ca...
Mon, 12 Feb, 2018 at 10:39 AM
Bank Transfer Causing Unbalanced Balance Sheet
Issue: The bank transfer does not appear to be transfering from the main bank account to the second bank account.   Solution: Delete the transfer from ...
Mon, 12 Feb, 2018 at 10:40 AM